Trial License Policies and Specifications

Trial License Overview

What Is a Trial License?

A Trial License is a temporary license that allows prospective customers to evaluate an Afficient Academy product before purchasing a regular subscription.

License Duration

7 days

Trial License Fee

  1. United States: US$9.99
  2. China: RMB ¥19.99

Applicable Products

  • Afficient Math
  • Afficient English

Objectives of the Trial License Program

The Trial License program is designed to:

  • Provide prospective customers with easy access to Afficient products.
  • Increase the number of qualified sales leads.
  • Shorten the sales cycle by allowing parents and students to experience the products for a limited period (7 days) before making a purchase decision.

Qualifications for a Trial License

  • Students who have never used the product for which the Trial License is requested.
    • The student may be an existing user of Afficient Academy but have never used the product
    • The student may not be an existing user of Afficient Academy, but the parent has a parent account in MyAA

Trial License Request

  1. For a student who has never used any Afficient product, the parent has no parent account in MyAA, the parent must provide the following information:
  • Student’s first and last name
  • Student’s current school grade
  • Desired student account password
  • Parent’s first and last name
  • Parent’s email address (validation needed)
  • Parent’s phone number
  • Product(s) to be evaluated (Afficient Math and/or Afficient English)
  • Desired start date for the 7-day trial of each selected product (within 15 days from the request date)
  • Payment information (if paying by credit card)

 

  1. For a student who has never used any Afficient product, the parent has a parent account in MyAA, the parent must provide the following information:
  • MyAA parent account ID (parent email address) and password
  • Student’s first and last name
  • Student’s current school grade
  • Desired student account password
  • Product(s) to be evaluated (Afficient Math and/or Afficient English)
  • Desired start date for the 7-day trial of each selected product (within 15 days from the request date)

 

 

  1. For a student who already has an Afficient Academy product (has a username at Afficient Academy), the parent has a parent account in MyAA, the parent must provide the following information:
  • Student’s username and password
  • Product(s) to be evaluated (Afficient Math and/or Afficient English)
  • Desired start date for the 7-day trial of each selected product (within 15 days from the request date)

 

  1. For a student who already has an Afficient Academy product (has an username at Afficient Academy), the parent has no parent account in MyAA, the parent must provide the following information:
  • Student’s username and password
  • Parent’s first and last name
  • Parent’s email address (validation needed)
  • Parent’s phone number
  • Product(s) to be evaluated (Afficient Math and/or Afficient English)
  • Desired start date for the 7-day trial of each selected product (within 15 days from the request date)

Afficient Responsibilities

Upon receiving a Trial License request and payment, Afficient will:

  1. Assign an Account Manager to the trial account.
  2. Create the trial account and generate the student’s username (if the student has never been with Afficient).
  3. Create a parent account in MyAA (if applicable) using the provided parent and student information.
  4. Send the parent an email containing:
    • Student login credentials
    • Explain what to do with the Trial Account
    • Contact information of the assigned Account Manager
    • Product introduction videos
  5. Have the assigned Account Manager send a personalized welcome email to the parent.

Parent and Student Responsibilities

After receiving the Trial Account information, the parent and student should:

  1. Log in to the product.
  2. Watch the Diagnostic Test tutorial video.
  3. Complete the Diagnostic Test.
  4. Review the personalized Study Plan generated from the test results.
  5. Initialize the trial account and generate the first Weekly Assignment.
  6. Watch the Orientation video.
  7. Begin working on the Weekly Assignment.
  8. Contact the assigned Account Manager with any questions or technical issues.

Converting a Trial License to a Regular License

Conversion Period

A Trial License may be converted to a regular subscription:

  • At any time during the 7-day trial period.
  • Up to 45 days after the Trial License expires.

Where to Convert

Parents can convert their Trial License on the Afficient Math and/or Afficient English login page.

Information Required

The parent shall provide:

  • Subscription term (1 month, 3 months, 6 months, or 12 months)
  • Subscription license start date (within 15 days from the request date)
  • Payment information

Trial License Fee Credit

The Trial License fee is non-refundable.

If the Trial License is converted to a regular subscription within three (3) days after the Trial License expires, the Trial License fee will be credited toward the first subscription payment.

7-Day Refund Policy for Regular Accounts Converted from Trail Accounts

The refund policy remains the same for regular licenses converted from the Trail License.  The 7-day refund period is counted from the starting date of the regular license.  

 

Support During the Trial Period

Trial License users are entitled to the following support:

  • Assistance from the assigned Account Manager for product or technical questions.
  • For North American customers using the US server:
    • Access to Zoom Q&A sessions.
  • For customers using China servers and Non-North American customers using US servers:
    • Access to designated subject teachers. (subject teachers will be assigned for Trial accounts in the same way as the regular accounts.)
  • Access to local Afficient Learning Centers.

Post-Sale Follow-Up by the Account Manager

After a Trial License is converted to a regular subscription, the assigned Account Manager will schedule an onboarding meeting with the parent to introduce the following:

MyAA Parent Account

  • Accessing the parent account (including select password)
  • How to change the subscription term
  • Managing or terminating automatic renewal
  • Setting up and canceling subscription pauses
  • Enter more student information (school, location, etc.)
  • Enter more parent information (WeChatID, etc.) 
  • How to add additional courses
  • How to add new students

Afficient App

  • Downloading and installing the app
  • Key features and usage

Weekly Progress Report

  • Explanation of each section of the report

Online Supervised Sessions

  • How the sessions work
  • Enrollment procedure
  • Changing or canceling scheduled sessions

 

System Requirements

Trial License Creation

When a new Trial License is requested, the system shall (for students who do not have Afficient accounts):

  • Provide an online form for entering student and parent information.
  • Verify the parent’s email address.
  • Collect payment information and charge the Trial License fee.
  • Create a student username for the Trial License, with user specified password.
  • Create the Trial License with user specified trial period.
  • Assign the user role as Super Student.
  • Put the Trial License students in “Do Not Know” site. 
  • Add a tag “trial” to the license property
  • Automatically create a parent account in MyAA using the available parent and student information.

Trial-to-Regular License Conversion (for a new student)

When a Trial License is converted to a regular subscription, the system shall:

  • Allow the parent to select a subscription term.
  • Allow the parent to select a subscription starting date.
  • Collect payment information and process the subscription payment.
  • Update the user account with new information.
  • Remove “trial” from the property of the license.
  • Update the parent’s account and payment information in MyAA.

 

Onepot Administration Functions

The Onepot administration system shall support the following Trial License administrative functions:

  • Display Trial License user information in the same format as regular subscription accounts.
  • Modify the Trial License start date, while keep the length of the license (7 days) unchanged. 
  • Reset the student’s password.
  • Manually initialize a Trial License account.
  • Manually generate Weekly Assignments.
  • Manually create a new Trial License.
  • Assign or change the Account Manager.
  • Assign or change the designated Subject Teacher.
  • Convert a Trial License to a regular subscription by specifying the subscription term and subscription start date.
  • View and update the subscription tuition amount paid.

Reporting

The system shall generate the following monthly reports:

Trial Licenses Created

A report listing all Trial Licenses (by site, by Sales, by Advisor, and Summary) created during the month, including:

  • Username
  • Product (Afficient Math or Afficient English)
  • Trial License start date
  • Trial License expiration date
  • Account Manager
  • Designated subject teacher if applicable

Trial Licenses Converted

A report listing all Trial Licenses (by site, by Sales, by Advisor, and Summary) converted to regular subscriptions during the month, including:

  • Username
  • Product (Afficient Math or Afficient English)
  • Trial License start date
  • Trial License expiration date
  • Account Manager
  • Designated Subject Teacher
  • Subscription term
  • Subscription start date
  • Subscription tuition amount